Agc - Vicidial.php
Understanding agc/vicidial.php: The Core of the Agent Experience
: Agents use this page to perform actions such as manual dialing, hanging up, transferring calls, and setting "Pause" or "Ready" statuses. Lead Information Display agc vicidial.php
- Use existing session tokens, verify user ids, sanitize inputs.
- Ensure file permissions for recordings and processed derivatives follow existing recording protections.
While vicidial.php contains the core logic, system administrators typically customize its behavior through external configuration files rather than editing the PHP code directly: Understanding agc/vicidial
- Access the Vicidial Web Interface: Log in to the Vicidial web interface and navigate to the "Settings" section.
- Enable AGC: Enable the AGC feature by checking the box next to "AGC" in the "Settings" section.
- Configure Audio Levels: Set the desired audio levels for callers and agents in the "Audio Levels" section.
- Save Changes: Save the changes to apply the AGC configuration.
- Add Pause/Resume buttons in Campaign Edit page with modal for reason and timeout.
- Show campaign state banner and active calls count.
To solve this, the agi-bin directory was born. This was a special folder where scripts lived that could run instantly when the phone system triggered them. Use existing session tokens, verify user ids, sanitize
Asterisk Connectivity: The agent screen works by "calling" the agent's VoIP phone upon login. If the phone doesn't ring, the agent cannot complete the login process.