Autodata The Hardware Information Does Not Match With Your Dongle

The error "the hardware information does not match with your dongle" in Autodata occurs when the software detects a

4. Troubleshooting & Resolution Steps

Follow these steps in order to resolve the issue. The error "the hardware information does not match

) provided with your installation package to reset the software's hardware registration. Install Autodata directly on the local machine you

What causes this error?

• Install Autodata directly on the local machine you are using. Do not run it over RDP.
• Use a USB over IP solution (like USB Network Gate) to redirect the physical dongle's raw hardware ID, not a virtualized one.
• Switch to TeamViewer or AnyDesk with USB redirection enabled, as they handle HASP dongles better than native RDP.

What if it doesn't generate a new file? That means the software cannot communicate with the dongle at all. Return to Phase 2 (Drivers). What if it doesn't generate a new file

Run as Administrator: Ensure you are launching Autodata by right-clicking the shortcut and selecting Run as administrator. Some licensing checks fail without these elevated permissions.