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Infortrend Warranty Check Now

How to Perform an Infortrend Warranty Check

Infortrend is a well-known manufacturer of RAID storage, direct-attached storage (DAS), network-attached storage (NAS), and SAN systems for enterprise and surveillance markets. If you own an Infortrend product, such as an EonStor DS, GSe, or GS series unit, knowing how to verify its warranty status is essential for obtaining support, firmware updates, or hardware replacement.

Voiding Factors: Damage from improper packaging during shipping, force majeure, or using unauthorized accessories will void the warranty. Removing original vendor labels or serial number stickers also immediately voids coverage. infortrend warranty check

Infortrend warranty check — quick guide

What Infortrend warranty covers

  • Hardware defects in storage controllers, RAID boards, power supplies, fans, and drive trays.
  • Firmware defects that affect proper operation.
  • Replacement parts and RMA service for failed components during the warranty period.
  • Support levels vary by product line and service contract (standard warranty vs. extended/priority support).

Standard Coverage: Most Infortrend systems come with a standard limited hardware warranty (typically 3 years), but this varies by product line. How to Perform an Infortrend Warranty Check Infortrend

  • Email: support@infortrend.com (include "Warranty Check – [Serial Number]" in the subject line).
  • Phone (USA): +1-408-988-5088 (ask for the RMA/warranty department).
  • Global Support Locations: Taiwan, China, Japan, Germany, USA.

Advanced RMA: Provides "Next Business Day" replacement part dispatch. Hardware defects in storage controllers, RAID boards, power

Method 3: Contact Infortrend Support Directly

If the online portal fails (older models or legacy ESVA systems), contact support via email or ticket.

Locate Your Serial Number: You can find this on the physical label of your device or within the management software (e.g., EonOne or SANWatch) under System Settings.

Warranty Extension: You can often purchase extensions within the first two years of the original purchase to extend coverage up to 5 years.