Kerio Control Web Filter Is Not Activated Categorization Is Disabled Hot

To resolve the error "Kerio Control Web Filter is not activated, categorization is disabled," you typically need to address communication issues with the

Restore connectivity to categorization servers

4.3. Test Internet Connectivity from Kerio

Use Diagnostic → Ping to 8.8.8.8.
Use Diagnostic → DNS lookup for categories.kerio.com.

Kerio Control Filtering Service (handles URL categorization)
Kerio Control Content Filtering Service (handles SSL inspection and categories)

Final Note

If the issue persists after following all steps: To resolve the error "Kerio Control Web Filter

Access the Kerio Control console via SSH (holding Shift while clicking Status > System Health to enable it). Execute these commands: Restore connectivity to categorization servers 4

8. Conclusion

The error “Kerio Control Web Filter is not activated. Categorization is disabled.” typically indicates a licensing, connectivity, or service state issue. Following the diagnostic and resolution steps above will restore category-based web filtering. If unresolved, contact GFI/Kerio support with debug logs and license file details. Use Diagnostic → Ping to 8

: After making DNS changes, a full reboot is often required to clear the "Invalid Authorization" status and fetch a fresh 21-day token. support.keriocontrol.gfi.com Verify Basic Activation

Navigate to Content Filter > Applications and Web Categories and check Enable Kerio Control Web Filter.