Enhancing osTicket with plugins is a primary way to extend the functionality of this open-source help desk system without modifying its core code. Plugins are typically distributed as .phar files and installed by placing them in the /include/plugins directory of your osTicket installation. Official Core Plugins
He logged into the admin panel, his coffee growing cold beside him. The familiar dashboard blinked to life. He navigated to Manage → Plugins. osticket plugins list
| Plugin Name | Description | Key Feature | |-------------|-------------|--------------| | Satisfaction Survey 2.0 | CSAT after ticket close | Custom questions, NPS | | Knowledge Base Link | Auto-suggest articles to users | Click tracking | | Portal Branding | Custom CSS/JS for client portal | No core file changes | Enhancing osTicket with plugins is a primary way
Storage - Amazon S3: Stores ticket attachments in AWS S3 buckets rather than the local filesystem or database. Best for : Stopping bot spam ticket creation
For features not covered by official releases, the community provides several powerful add-ons:
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