If the file was downloaded from a mirror or a specific post on the site, ensure you type the password manually (no spaces) if a simple copy-paste fails. Troubleshooting Tips softprober.com
Configure Softprobercom to prompt for a password change every 90 days. This keeps credentials fresh and reduces the chance of a forgotten password becoming stale.
If none of the above work, do not panic. The "top" password for your installation might be set by your hosting provider or previous admin. Here is where to look: