Latest version 21.0.0
Assuming you mean the error message "TECDOC loading data failed — check the configuration file" during install, here are focused troubleshooting steps:
Through years of supporting TecDoc implementations, these are the most common triggers: Assuming you mean the error message "TECDOC loading
typically occurs during the installation or initialization of TecDoc catalog software. It indicates that the application cannot establish a connection to its database or find the necessary data files due to incorrect settings in its configuration files. Common Causes Database Connectivity Environment-specific notes
Verify Config File Paths: Ensure your configuration file (often an XML format) is correctly named and placed in the expected directory. For example, in similar data-loading utilities, using a business object file instead of the primary data load file can trigger this error. Web server logs (Apache, Nginx, IIS) Application log
logs/ folder)Contact Support: If these local fixes don't work, contact the TecAlliance Support Team directly for a diagnostic tool or a fresh configuration template.
3. Open and Inspect the Path
Right-click the configuration file and open it with Notepad (do not use Word). Look for a line that contains DataPath, DBPath, Source, or Directory.