Addons New | Zammad

In Zammad, "addons" are officially called Packages. Creating a new package involves building a .zpm (Zammad Package Module) file that contains your code, assets, and metadata. 1. Prerequisites and Setup

  1. addon.rb: The main addon file that defines the addon's metadata, such as its name, description, and version.
  2. models: Directory containing custom models that extend or override Zammad's existing models.
  3. controllers: Directory containing custom controllers that handle specific business logic.
  4. views: Directory containing custom views that override or extend Zammad's existing views.
  5. lib: Directory containing custom libraries or modules that provide additional functionality.

Final Thoughts

Zammad is no longer just a "free alternative to Zendesk." With this wave of new addons released in late 2025 and early 2026, it has become a best-in-class enterprise platform. zammad addons new

In the rapidly evolving landscape of customer support technology, Zammad has emerged as a powerhouse by maintaining a delicate balance between open-source flexibility and enterprise-grade performance. As of 2026, the concept of "add-ons" in Zammad has shifted from simple community scripts to a structured ecosystem comprising official premium features, native AI capabilities, and sophisticated third-party integrations. This transition reflects a broader trend in the helpdesk industry: moving beyond basic ticket management toward intelligent, highly customizable workflows. The Shift to Official Premium Add-ons In Zammad, "addons" are officially called Packages

Zammad 7.0 is now available for both SaaS and self-hosted users. If you're on version 6.5, we highly recommend checking the official release notes for breaking changes—especially regarding the PostgreSQL requirement—before making the jump. The charts look like they are from 2015

Third-Party Integrations: Native support for platforms like Zabbix or Checkmk allows Zammad to act as a central monitoring hub.